Shipping Policy
Last Updated: January 12, 2026
1. Purpose and Scope
This Shipping Policy applies to all goods purchased from ZestfulHub.mom (operated by Jenapher Kristal Henslee), including self-sourced products, third-party supplier items, returns, and exchanges. The goal is to ensure safe, timely, and cost-effective delivery while prioritizing customer satisfaction.
2. Carrier Selection
Carriers are selected based on reliability, service quality, coverage, and cost-effectiveness. All partnered logistics providers must comply with applicable laws and regulations.
Primary carriers include USPS, FedEx, UPS, and other reputable services depending on the destination.
3. Shipping Methods
Standard Areas: Expedited shipping options (e.g., USPS Priority Mail, FedEx Ground, UPS Standard).
Remote or Rural Areas: Services with broader coverage, such as USPS First-Class Mail or regional carriers. Delivery times may be extended.
Special Items (e.g., fragile, high-value, or oversized products): Shipped via designated carriers with added protection (e.g., insurance, signature confirmation).
4. Order Processing and Shipping Timeframes
Orders placed before 12:00 PM PST on business days (Monday–Friday) are processed and shipped within 1–2 business days. Orders after 12:00 PM or on weekends/holidays are processed within 24 hours of the next business day.
Pre-order or custom items will specify unique shipping timelines on their product pages.
Customers will receive a tracking number via email once their order is shipped.
5. Shipping Fees
Free Shipping: Offered on orders over [Insert Minimum Amount, e.g., $50] within the contiguous United States.
Standard Fees: Orders below the minimum threshold incur a flat shipping fee of [Insert Amount, e.g., $5.99].
International Shipping: Fees are calculated based on destination and carrier rates during checkout. Additional customs/duties are the customer’s responsibility.
6. Return & Exchange Shipping Responsibilities
Seller Error (e.g., wrong item or quality issues): I cover all return shipping costs and reshipment fees.
Customer-Initiated Returns/Exchanges: If the return is due to preference (e.g., size, color) and requested within 7 days of receipt, the customer pays return shipping. I cover the cost of reshipping the replacement item.
Refused or Undeliverable Shipments: Due to an incorrect address provided by the customer, the customer bears all associated costs.
Items must be unused and in original packaging for returns/exchanges.
7. Risk of Loss & Title
Ownership and risk of loss for products transfer to the customer upon delivery to the carrier.
8. Prohibited & Restricted Items
I comply with all carrier restrictions regarding hazardous materials, liquids, or regulated goods. Customers are responsible for ensuring their orders adhere to local laws.
9. Force Majeure
Delays caused by events beyond reasonable control (e.g., natural disasters, pandemics, strikes) may occur and are exempt from liability.
10. Policy Updates
This policy may be updated periodically. Changes take effect immediately upon posting on ZestfulHub.mom.
Contact Information
For questions about shipping, returns, or exchanges, reach out via:
Email: support@zestfulhub.mom
Phone: +1 (501) 530-8763
Mail: Jenapher Kristal Henslee, 3435 Auburn Way Sapt 26, Auburn, WA 98092-7249
